Privacy Policy

Privacy Policy

Introduction

Welcome to https://collision-repair-technicians.autobodyshop-talk.com (hereafter referred to as “CRT,” “we,” or “our”). We are dedicated to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, storage, and handling of information from our website visitors, users, and subscribers, in adherence to various international privacy laws and regulations, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal data in the private sector
  • General Data Protection Regulation (GDPR) of the European Union
  • Lei Geral de Proteção de Dados (LGPD) of Brazil
  • California Consumer Privacy Act (CCPA/CPRA) and Colorado Privacy Act (CPA) of the United States
  • Utah Consumer Sales Practice Act (UCPA), Connecticut Common Cause Data Privacy Act (CTDPA), Virginia Consumer Data Protection Act (VCDPA), and South Africa’s Protection of Personal Information Act (POPIA).

Scope

This policy applies to all aspects of our online presence, including but not limited to:

  1. Our official website at https://collision-repair-technicians.autobodyshop-talk.com.
  2. Any mobile applications or services offered by CRT.
  3. Interactions via email, telephone, text messages, and other communication channels initiated by us.
  4. Third-party platforms or services linked to our website, which have their own privacy policies. Please note that this policy does not extend to the data practices of these third parties.

Processing Activities

This Privacy Policy guides how we interact with users who:

  1. Use our applications and services as authorized users.
  2. Visit our websites linked to this statement.
  3. Communicate with us through newsletters, emails, calls, or texts/SMS messages.

Personal Data Collection

We collect various categories of personal data, which include:

  1. Account Information: Details required to create and manage your user account, such as usernames, passwords, and email addresses.
  2. Payment Information: Credit card details, billing addresses, and payment history for processing transactions.
  3. Financial Information: Bank account numbers, investment portfolios (if provided), and financial transaction records.
  4. Purchase Information: Items purchased from our e-commerce platform, including quantities, product codes, and purchase dates.
  5. Mobile Device Identifiers: Unique device identifiers, IP addresses, and mobile network information to enhance user experience.
  6. Location Data: Geographic coordinates and location services data for personalized content delivery (with your consent).
  7. Feedback: Comments, reviews, and responses provided by users to improve our services.
  8. Social Media Information: User profiles, preferences, and interactions from social media platforms when you engage with our content.
  9. Product Information: Details about products you have shown interest in, including product specifications and customization options.

We collect this data through multiple sources: user input forms, account setup, browsing activities, purchase transactions, automated tracking technologies (like cookies), and third-party data providers who assist us in verifying and enhancing customer information.

Cookies

We employ cookies to enhance your experience on our website and for analytical purposes. Cookies are small text files stored on your browser that enable us to:

  1. Strictly Necessary Cookies: Ensure basic functionalities of our website, such as login sessions and account management.
  2. Preference Cookies: Remember user preferences, language settings, and other customization options.
  3. Analytics Cookies: Track aggregated data for site performance, security, and analytics reporting.

Users have the option to manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies are accepted or blocked.

Retention and Deletion

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected. Once these purposes are achieved, we securely delete or anonymize the data in accordance with applicable laws. Here’s a breakdown:

  • Account Information: Retained until your account is inactive for an extended period (as defined by our terms of service).
  • Transaction Data: Kept for financial record-keeping and tax purposes (up to 7 years).
  • Customer Support Records: Preserved for customer service history (up to 3 years after the last interaction).
  • Analytics Data: Aggregated and anonymized data may be retained indefinitely for analytical trends.

Security Measures

We have implemented robust security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction:

  • Encryption of sensitive data both at rest and in transit.
  • Secure third-party processing partners who adhere to strict privacy standards.
  • Regular security audits and updates to ensure ongoing protection.
  • Employee training on data protection practices and confidentiality.

Children’s Privacy

We do not intentionally collect personal information from children under the age of 18. Our services are designed for a general audience, and we comply with applicable laws regarding child privacy, such as COPPA (Children’s Online Privacy Protection Act) in the US.

Your Rights

Depending on your location, you have specific rights regarding your personal data:

  • Access: Request access to your personal data and its usage details.
  • Rectification: Amend or update incorrect or incomplete personal data.
  • Erasure (Right to be Forgotten): Ask for the deletion of your data in certain circumstances.
  • Restriction: Limit the processing of your data under specific conditions.
  • Portability: Receive your data in a structured, commonly used format and transfer it to another controller.
  • Objection: Object to the processing of your data based on legitimate interests or for direct marketing purposes.
  • Non-Discrimination: Be free from discriminatory decisions based solely on automated processing.

To exercise any of these rights, please contact our Data Privacy Team at [email protected] or via postal mail to:

Collision Repair Technicians Privacy Team
[Address]
[City, State/Province, Postal Code]

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on our website and inform you via email (if applicable) when significant changes occur. Please review this page periodically for the latest information.

Contact Information

For any inquiries related to privacy, data protection, or this Privacy Policy, please contact us:

  • Email: [email protected]
  • Postal Mail: Collision Repair Technicians Data Privacy Team, [Address], [City], [State/Province], [Postal Code]

We are committed to addressing any concerns or inquiries you may have regarding your privacy and the handling of your personal data.